Privacy Policy
This Privacy Policy explains how Sakura Sushi Canada collects, uses, discloses, and protects personal information for guests, clients, and partners across Canada. It covers information collected for reservations, catering and event planning, retail orders and delivery, wholesale inquiries, and communications with our team. We are committed to protecting personal data and providing clear choices for individuals. This policy is updated as our operations evolve and to reflect changes in applicable privacy law. For questions about this policy or to exercise your rights, see the Contact section below.
Information we collect
We collect information that is necessary to provide and improve our services. This includes contact details (name, email, telephone), reservation details (date, party size, dietary notes), order and payment details for retail boxes and catering, and business details for wholesale or partnership inquiries. We may also collect minimal technical data (IP address, device type, browser) when you visit our website to help maintain site security and improve performance. Where permitted by law and with consent when required, we may collect optional preferences such as marketing opt-ins and event feedback. We do not collect payment card data directly on this site; payments are handled by vetted payment processors and subject to their policies. We retain collected information only as long as is necessary for service provision, legal obligations, and legitimate business purposes. If you require a detailed retention schedule for a specific category of data, contact us and we will provide the applicable retention timeframe.
Cookies and similar technologies
We use cookies and similar technologies to enable site functionality, keep you signed in when needed, and to measure and improve the performance of our website. Necessary cookies are always enabled; these support security, navigation, and form submissions. Optional cookies provide analytics and may be used to remember choices for future visits. Our cookie banner lets you accept or reject optional cookies, and your preference is saved locally. Third-party providers we use, such as analytics platforms or delivery partners, may deploy their own cookies; their use is governed by their privacy policies. If you reject optional cookies, essential features of the site will continue to operate, but personalized experiences may be reduced. To change cookie preferences after your initial choice, clear your browser cookies or adjust settings where available on the site or in your browser. For specific information on cookies in use, contact our privacy team and we will share a current cookie list and descriptions.
How we use and share information
We use personal information to fulfill reservations and orders, coordinate events and catering, communicate with customers and partners, and to maintain legal and operational records. Information may be shared with trusted service providers that support our operations, including payment processors, delivery couriers, event staffing partners, and technical hosting providers. All third-party partners are contractually required to protect information and to use data only for specified purposes. We will not sell personal information. We may disclose information when required by law, to respond to legal process, or to protect the rights or safety of guests, staff, or property. For cross-border transfers, especially for certain cloud and service providers, safeguards consistent with Canadian data protection expectations are applied. Where applicable, we rely on consent, contractual necessity, legitimate interests, or legal obligations as the lawful basis for processing. If you request that we limit processing or object to a particular use, we will evaluate your request and respond in accordance with applicable law.
Your rights and choices
You have the right to access and correct personal information we hold about you, ask for deletion where there is no legal reason to retain it, and to withdraw consent to direct marketing communications. To exercise these rights, please contact us using the contact details below; we will verify your identity before addressing requests. We aim to respond to routine access and correction requests within 30 days. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or the relevant provincial privacy authority depending on the jurisdiction. You can manage cookie and marketing preferences at any time. If you opt out of marketing communications, we may still send transactional messages related to reservations, orders, or important account notices. We do not use automated decision-making that produces legal or similarly significant effects. For special requests regarding data portability or restrictions, contact our privacy team and we will review your request consistent with applicable law.
Security, retention, and updates
We maintain administrative, technical, and physical safeguards to protect personal information appropriate to the sensitivity of the data. Measures include secure access controls, encryption of data in transit, regular security assessments, and restricted access on a need-to-know basis. No system can be guaranteed fully secure; if a breach affecting personal data is discovered, we will notify affected individuals and regulators as required by law. We retain information only as long as reasonably necessary to deliver services, meet legal obligations, resolve disputes, and enforce agreements. This policy is effective as of the date below and may be updated to reflect changes in our practices or legal requirements. Material changes to how we use personal information will be communicated on our website and, where required, directly to affected individuals. For the most current version, please revisit this page or contact our privacy team for a copy.
Contact and complaints
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or want to file a complaint, contact us at:
Sakura Sushi Canada
123 Queen St W, Suite 400, Toronto, ON M5H 2M9, Canada
Phone: +1 (416) 555-0199
Email: [email protected]
We will acknowledge and respond to requests and complaints in a timely manner. If you remain unsatisfied after contacting us, you may escalate to the Office of the Privacy Commissioner of Canada or the appropriate provincial supervisory authority for further review.