Terms of Service
These Terms of Service govern your use of Sakura Sushi Canada services including dining reservations, private events, catering, retail orders, and access to our website. By using our site or placing orders or reservations, you agree to follow these terms. Please read carefully. If you do not agree, do not use our services or website. We recommend saving or printing a copy of these terms for your records. Our contact details for questions are listed at the end of this page. These terms are effective as of January 1, 2026 and may be updated from time to time. Material changes will be communicated on our website. Continued use after updates indicates acceptance of the revised terms.
User obligations and eligibility
You represent that you are at least 18 years old or the age of majority in your province or territory, and that you have full legal capacity to enter into these terms. When making reservations or orders you must provide accurate, current, and complete information. You agree to use our website and services lawfully and not to attempt to disrupt operations, bypass security, or access restricted areas. For group events or catering orders, the person placing the order is responsible for communicating dietary restrictions and any special requirements. Where applicable, you must obtain necessary permissions for event sites and for any third-party vendors you invite. You agree not to impersonate others or provide false contact information. If we reasonably suspect violations of these terms, we may refuse service or cancel reservations and orders. Repeated or serious violations may result in restriction from future services. We expect respectful conduct toward staff and partners; abusive or threatening behavior will result in immediate service refusal and possible termination of agreements.
Reservations, orders, and confirmations
Reservation and order confirmations are subject to availability. When you submit a reservation or order request, you will receive an email confirmation summarizing the details; this confirmation constitutes our acceptance of the reservation or order, unless otherwise stated. For large private events, a written agreement outlining menu, guest count, dates, times, fees, staffing, and logistics will be provided and must be signed by the client to confirm the booking. Confirmed reservations may require a deposit as specified at the time of booking. For retail boxes and delivery orders, pickup and delivery windows are estimates; we strive to meet scheduled windows but may be affected by courier conditions, weather, or exceptional demand. It is the client responsibility to provide accurate delivery details and to ensure someone is available to receive perishable items during the scheduled window. If delivery fails due to incorrect address or absence of recipient, additional fees may apply. For changes or special requests, contact us as early as possible. We will make reasonable efforts to accommodate modifications but cannot guarantee availability for last-minute changes.
Payments, deposits, and cancellations
Payment terms are specified at booking and on invoices. For reservations requiring deposits, deposits secure the date and are applied to the final invoice. For private events and large catering orders, a nonrefundable deposit may be required to confirm the booking and to reserve staff and ingredients. Final guest counts and full payment deadlines will be stated in the event agreement. Cancellations made within the specified period in your agreement will be subject to the cancellation policy and fees described there. For retail and delivery orders, cancellations must be received prior to the order processing window to receive full refunds; orders in transit or prepared may not be refundable. Where refunds are issued, processing times depend on the payment method and payment processor. You agree that any payment disputes must be raised promptly and in good faith. For recurring or subscription-based services, cancellation policies are stated in the relevant agreement and require notice consistent with that agreement. We reserve the right to cancel reservations for events or services where we cannot secure necessary vendors or where continuing the service would violate laws, regulations, or safety requirements. In those cases we will work to provide reasonable alternatives or refunds where appropriate.
Delivery, packaging, and food safety
For delivery and shipped retail products we follow best practices in packaging and transport to maintain food safety. Orders that require refrigeration will include insulated packaging and cooling elements as needed. Customers agree to follow provided handling and serving instructions on receipt of perishable items. We are not liable for product quality after delivery if proper storage or reheating instructions have not been followed. For large events or deliveries, we may require onsite access to refrigeration or preparation areas. We are not responsible for delays caused by third-party couriers, weather, or unforeseen disruptions. Delivery service areas are defined on our site; for locations outside those areas we may arrange scheduled shipping with specialized couriers and additional fees. For catering that involves onsite preparation, our teams comply with local health and safety rules. Any allergens disclosed by the client must be accurate; while we take steps to reduce cross-contact, we cannot guarantee an allergen-free environment for guests with severe allergies. If a guest has a severe allergy, please notify us in writing prior to booking so we can advise on suitability and possible accommodations.
Limitation of liability and disclaimers
To the fullest extent permitted by law, Sakura Sushi Canada and its affiliates and partners are not liable for indirect, incidental, special, consequential, or punitive damages arising from use of our services, including but not limited to lost profits, loss of data, or personal injury related to use of delivered or served food. Our liability for direct damages arising from our performance is limited to the amount paid for the specific service that gave rise to the claim, except where applicable law states otherwise. We provide menu descriptions in good faith; variations in ingredients and presentation may occur due to seasonality and supplier availability. We do not warrant that online information is error-free; prices, menus, and availability are subject to change. Guests and clients use our services at their own risk and are responsible for informing us of health conditions or allergies before ordering or accepting service. Nothing in these terms limits liability for death or personal injury resulting from our negligence as prohibited by law, or other liabilities that cannot be limited under applicable law.
Intellectual property and site use
All content on the Sakura Sushi Canada website, including text, images, logos, and menus, is owned or licensed by Sakura Sushi Canada and protected by copyright and trademark laws. You may view and print content for personal, noncommercial use but may not reproduce, distribute, modify, create derivative works, or otherwise use content without prior written permission. If you submit user content or feedback through our contact or booking tools, you grant us a nonexclusive, worldwide, royalty-free license to use and adapt that content for business purposes such as improving services and marketing, subject to applicable privacy constraints. Unauthorized use of our intellectual property may result in legal action. If you believe your intellectual property rights have been infringed, contact our legal team with details so we can investigate and act as appropriate.
Governing law and dispute resolution
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario. For disputes arising out of or related to these terms, parties will first attempt to resolve matters informally by contacting our team. If informal resolution is not successful, disputes may be submitted to a court with jurisdiction in Ontario. Where applicable, parties may agree to mediation or arbitration. Nothing in this section prevents either party from seeking urgent equitable relief in a court of competent jurisdiction. If any provision of these terms is found unenforceable, that provision will be limited or removed as required, and the remaining terms will continue in full force and effect.
Contact for terms and changes
If you have questions about these Terms of Service, please contact our team using the details below. Sakura Sushi Canada 123 Queen St W, Suite 400 Toronto, ON M5H 2M9, Canada Phone: +1 (416) 555-0199 Email: [email protected] We may update these terms periodically. The date at the top of this page indicates when the terms were last revised. Continued use of our services after revisions indicates acceptance of the updated terms.